Feel free to contact us if you have any other questions!
- We transmit internet from a tower to a small antenna/dish on your roof, which connects to your router.
- Yes, a clear signal path between your antenna and our tower gives the best performance.
- Usually not. In extreme conditions the signal might degrade or require realignment.
- 3 – 20 Mbps. Anything higher must be discussed with us.
- No, we do not throttle, nor do we have a usage cap.
- Yes, but we do not recommend it. If you use your own router, the speed will only be tested on the dish.
- Try rebooting your router and dish (power cycle). If still down, contact support.
- No contract, but a 30-day notice period applies.
- A stable mounting point (roof, pole) with line-of-sight and power. If these requirements aren’t met, we can quote separately.
- 2 – 4 hours, depending on your location and setup.
- By debit order or monthly EFT. If not paid by the 7th, service will be suspended until payment is received.
- Yes, you can change your package anytime, depending on speed and equipment. Changes should be made before the 7th of the month to keep billing simple.